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Le quotidien d'une directrice expérience client

Episode 10 of the CX au quotidien podcast, hosted by Julie Tano-Lawson, titled "Le quotidien d'une directrice expérience client" was published on May 18, 2022 and runs 21 minutes.

May 18, 2022 ·21m · CX au quotidien

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Séphora Amoussa, aujourd’hui COO chez Rightcom Technologies, nous parle de son quotidien dans son précédent rôle en tant que directrice de l’expérience client.

CX Champions Your brand experience is made up of so many small moments. So every moment needs to be positive, personal and drive business performance. But how do you make the most of every touch point? And how do you exceed ever-rising customer expectations? CX Champions is an UNSCRIPTED masterclass on how YOU can stand out, think differently, and re-imagine what a Customer Experience could look like in a digital-first world. Join us to hear from top CX leaders in the world and they’ll champion every moment. CX Solution Source - The Podcast CX Partner Source The CX Solution Source network includes a diverse range of options for our clients, fully vetted, and personally matched to deliver excellent experiences and business outcomes. The partner spotlight is about highlighting what you need to know to find your "best fit" contact center, outsourcing partner. We sit down with the experts and ask the big questions about available locations, specialties, and various work cultures, and consumer details. Punk CX: Customer Experience Insights with Adrian Swinscoe Adrian Swinscoe | Customer Experience Strategy Expert Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love. The CX Coach Simon Blair Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience
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