Leaders breaking the mold: With Jessica Hartley

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This episode is 42 minutes long.

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This episode was published on March 4, 2025.

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On championing experiences for clients, customers and employees alike  This week on Catalyst Tammy is joined by Jessica Hartley, the Head of Design and Customer Experience for CCB Finance, Tech and Data Analytics at JPMorganChase. Jessica has over 20 years of experience helping clients leverage digital innovation and is passionate about driving employee engagement and culture. Tammy and Jessica talk about what authenticity really means at work and why it’s so much more than just how you present yourself. Jessica also shares her thoughts on how AI is transforming workplaces and how it can be used to improve both the client and employee experience.Please note that the views expressed in this episode may not necessarily be those of NTT DATA.Links: Jessica Hartley Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Leaders breaking the mold: With Jessica Hartley

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