#525: Leaders in Customer Loyalty: Brand Stories | How Firehouse Subs’ Mission Has Strengthened Emotional Loyalty With Its Guests

Send us Fan MailCompanies often speak of their mission as a core business purpose centered around the primary products or services that it is producing to serve its customers and create value. But for Firehouse Subs, its mission is twofold: One is serving its customers the hot subs they crave, and the other is serving first responders across the country.  The company, which was founded in 1994 by brothers Chris and Robin Sorensen, takes this mission to help first responders personally. The Sorensen brothers are both former firefighters who opened the first Firehouse Subs in Jacksonville, Florida before expanding to over 1,200 restaurants in about 46 states in the U.S. As part of its mission, a portion of every purchase at Firehouse Subs goes toward the Public Safety Foundation. According to Alex Arkhangelskaya, Senior Product Manager for Firehouse Subs, the company has provided over $100 million to first responders through the foundation to help fund life-saving equipment.  Stay connected with Loyalty360! Follow us on LinkedIn and X for the latest loyalty insights, industry news, and upcoming events.https://www.linkedin.com/company/loyalty-360https://x.com/Loyalty360https://www.youtube.com/@Loyalty360_