Leadership & culture in healthcare with Jane Tomkinson OBE

Jane Tomkinson details the cohesive team that has been built of many years in Liverpool. This is built on:building relationshipsknowing the Trust inside outsingle purposecivilitySome key elements the team has learnt:develop values with staff communicate, communicate, communicateensure the values are visibly present and relevantfocus on the importance of appraisalsno one is more important than anyone elsenever revert to using your job title to make change and command peopleculture is not developed quicklydo not over promiseAt the Countess of Chester there is a huge re-building job to develop trust internally and with the public; ensure teams and services are resilience.  This will take time and must be built on developing trusting teams. Matthew Winn, podcast host and an experienced leader in healthcare in the UK.