Leadership in the Age of AI: Human-Centered Onboarding

How do you build strong onboarding experiences in a healthcare organization where the work is both operationally complex and deeply human? In this episode of Being Intrepid, Sam Herring sits down with Gordon Trujillo, Vice President and Head of Talent Management and Development at DaVita Kidney Care. DaVita welcomes thousands of caregivers into the organization each year—nurses, patient care technicians, and other frontline roles supporting people living with chronic kidney disease. Gordon shares how DaVita is studying the new hire journey, from attraction to onboarding to manager support, to better understand what drives engagement, retention, and patient care. They discuss the role of curiosity in leadership, why belonging begins during the first weeks on the job, and how AI can strengthen learning through practice and coaching without replacing the human connection that defines great care. What you’ll learn: Why onboarding is a critical moment for engagement and retention How managers who lead with curiosity create stronger teams Where AI can support practice and coaching in learning Why the earliest weeks of employment shape long-term successConnect with GordonConnect with SamListen to more episodes: https://www.intrepidlearning.com/category/podcasts/#LeadershipInTheAIAge