Leadership Insider 116: Customer Insights

Episode 15 of the RLI Taking the Lead Podcast podcast, hosted by Radiology Leadership Institute, titled "Leadership Insider 116: Customer Insights" was published on March 7, 2018 and runs 18 minutes.

March 7, 2018 ·18m · RLI Taking the Lead Podcast

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Summary

Do Radiologists Have "Customers"? Brent Wagner, MD, President of West Reading Radiology, Alexander M. Norbash, MD, MHCM, FACR, Professor and Chair of Radiology, University of California San Diego and Mark Carr, adjunct professor at Babson College discuss what exactly we mean when we talk about radiology's customers. This episode really helps radiologists hone in on the many stakeholders radiologists serve, how to listen to these groups and glean insights by listening to their stories, and how to use these insights to create greater value.

Episode Description

Do Radiologists Have "Customers"?

Brent Wagner, MD, President of West Reading Radiology, Alexander M. Norbash, MD, MHCM, FACR, Professor and Chair of Radiology, University of California San Diego and Mark Carr, adjunct professor at Babson College discuss what exactly we mean when we talk about radiology's customers.

This episode really helps radiologists hone in on the many stakeholders radiologists serve, how to listen to these groups and glean insights by listening to their stories, and how to use these insights to create greater value.

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