Leadership Night - Navigating Internal Crises

Mel gives strategies for how to lead your team well through an internal crisis. It's important that you gather as much information as possible during the discovery phase. Once you know what's happening, proper communication throughout your team is critical. Bad behaviors like gossip and dishonesty should be struck down as soon as you notice them. One of the most challenging aspects of navigating an internal crisis is terminating someone, and Mel explains the best way to do it. Q&A follows.