Leadership Series - Analytics and Reporting
from Contact Center Show Hosted by Amas Tenumah & Bob Furniss
This conclusion to the Leadership Series offers great insights into reporting and Bob and Amas share their insights: Why the contact center is so metrics obsessed What is one of the main drivers of reporting What is the secret to calculating first call resolution To learn more about Bob, Amas and the show visit www.contactcenter.tv
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Frequently asked questions
How long is this episode of Contact Center Show?
This episode is 42 minutes long.
When was this Contact Center Show episode published?
This episode was published on January 31, 2022.
Can I download this Contact Center Show episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.