Leadership Strategies for Managing Up, Across, and Within in Revenue-Focused CS

Angeline Gavino is joined by Mike Simmons, Founder of Catalyst A.C.T.S, to explore the critical role of leadership in driving cultural and operational shifts within Customer Success. He shares his unique insights on navigating the transition to revenue-driven CS and building high-performing teams.Key discussion points include:The essence of leadership: What it truly means to lead and move organizations forward.The role of culture in driving success: How to shift from reactive support to proactive customer success.Aligning CS with revenue goals: Building a clear strategy to help CS teams own revenue responsibility.Tackling internal change management: Practical advice for influencing cross-functional alignment and managing up.Leadership starts with self: How leaders can better understand their impact, communicate effectively, and drive meaningful results. Ways I Can Help You Level Up Customer Success:Value Realization Framework Online Course:  Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.For more information, visit my website: Explore more resources and insights. CS RevSpeakLet's Connect on Linkedin:  Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.Until next time, keep driving success and speaking the language of revenue!