Leadership When it Matters Most with James Docherty

In this episode of The Leaderful Podcast, we sit down with James Docherty, Assistant Deputy Fire Chief at the Calgary Fire Department, to explore what leadership looks like when the stakes are real, the pressure is high, and the margin for error is slim. Drawing on decades of experience leading in complex, high-risk environments, James shares grounded insights on decision-making, trust, accountability, and culture - and what leaders in any sector can learn from emergency services. This conversation moves beyond theory and into the lived realities of leadership: the moments that test us, the habits that shape culture, and the responsibilities that come with authority. In this episode, we explore: How leaders can balance decisiveness with humanity and care Why feedback must be normalized long before problems arise The hidden leadership failures behind many performance issues How culture change really happens — and why it can’t be forced The role of humility, awareness, and presence in building trust If you’re a leader navigating complexity, growth, or change, this episode offers practical wisdom you can apply immediately. Learn more about The Co. -> a leadership development opportunity for impact-conscious and power-curious leaders.