Leading 50+ Person Teams Globally - Jovana Đapa on Customer Success and International Scale

Most founders from the Balkans dream of going global. Very few understand what it actually takes.Jovana Đapa has lived it - Belgrade, Oslo, Singapore, New York, Copenhagen. She's led Customer Success and GTM teams at AWS, Blue Prism, and Tapad, a fast-growing NYC adtech startup where she managed a major enterprise book of business across Asia while coordinating with teams in New York.Today she serves as Global Head of Customer Success at ZeroNorth and advises early-stage startups across the SEE ecosystem.In this episode we cover:→ How to approach the Asian market and what founders consistently get wrong→ Building GTM and Customer Success from 0 to global scale→ How culture and people, not technology, make or break international expansion→ What real operational burnout looks like across time zones→ Her honest take on the current state of the Serbian business ecosystem