Leading Across Generations

Four generations. One team. And most leaders are winging it.Kelly Lannan has spent nearly 13 years at Fidelity Investments, most of it focused on what younger generations actually need from their employers and their money. Now leading Fidelity's flagship Boston branch, she manages a team that spans every generation in the workforce and a client base to match.She breaks down how each generation communicates, what they actually want from a leader, and why the smartest move any manager can make has nothing to do with generation at all. She also challenges the tired stereotypes around Gen Z and Boomers, and makes the case that the real friction on multi-generational teams isn't age — it's assumptions.You'll walk away with a clearer picture of how to start conversations with your team that cut through generational noise, practical adjustments to how you give feedback across the spectrum, and one reframe that changes how you approach every person you lead.