Leading by Being a Trusted Resource in Your Community With Michelle Mosher

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Michelle Mosher, Agency Principal at Southshore Insurance Professionals. Michelle and Teresa talk about surviving a hard market and being a resource for your clients. Episode Highlights: Michelle discusses the insolvency of six companies in Florida the previous year and its effect on policyholders. (2:27) Michelle explains the application of a depreciation schedule for roofs, contrasting it with full replacement costs, and its connection to auto insurance. (10:26) Michelle and Teresa discuss the challenges of educating clients on insurance issues, including the misconception that insurance is "free money." (18:44) Michelle mentions that they receive a significant amount of business through Facebook neighborhood groups, where individuals seek insurance recommendations and mention their names. (30:56) Michelle shares her thoughts on the mental strain resulting from making decisions on behalf of clients all day, expressing her need for a respite from decision-making. (37:15) Teresa discusses her strategies for managing her workload, which include emailing reminders to herself. (42:48) Key Quotes: “We try to put ourselves out there, especially in our community, because we are here. And we put ourselves out there to be a resource.” - Michelle Mosher “At the end of the day, I'm a people person. I want to help most of the people. We spent a lot of time last year learning who our client was, and we've gotten really good at this.” - Michelle Mosher Resources Mentioned: Michelle Mosher LinkedIn  Southshore Insurance Professionals Contact Teresa Kitchens Sterling Insurance Group