EPISODE · Aug 30, 2016 · 28 MIN
Leading Customer Success in a B2B Business, With Jose Vergara - CB019
from The Chief Customer Officer Human Duct Tape Show
There is as much confusion about just exactly "Customer Success" is as "Customer Experience." In this fascinating conversation with Jose Vergara, Chief Customer Officer of MkKesson Medical Imaging, he debunks not only his role but the actions that define a successful customer success driven transformation and movement.
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Leading Customer Success in a B2B Business, With Jose Vergara - CB019
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