Leading Facilities Management at Ocado Retail

Lisa Assiotes, Facilities Manager at Ocado Retail, joins the Comparesoft Facilities Management Podcast to explain how she runs facilities management for a busy retail head office, and why building the right team and culture matters more than any single system. Drawing on 25 years in facilities, from the help desk at Lloyd's of London through corporate, charity, gaming and retail environments, Lisa shares how she builds FM functions from scratch, works with an integrated service provider, and decides when facilities management software is worth the investment. In this episode, Lisa talks about: How to build an in-house FM function from scratch in the first 90 days Why culture, engagement and service delivery sit at the heart of FM The advantages of an integrated service provider over managing multiple vendors When a CAFM system is, and is not, worth the investment How AI is starting to streamline repetitive FM tasks, with a human in the loop Managing FM budgets, supplier value and the cost of reactive maintenance 🔗 Listen and watch: https://comparesoft.com/facilities-management-software/podcasts/ocado-retail-fm/