EPISODE · May 28, 2026 · 1 MIN
Leading From the Trenches
from Customer Experience University - Winning Loyalty & Engagement One Customer at a Time · host Dr. Joseph A. Michelli
In a technology-aided world, when you delegate your understanding of the tools, you delegate your ability to innovate. In this episode, we explore the power of the participatory leader. Learn why getting your hands dirty with your own technology and "building in public" is the only way to generate authentic trust and steadiness within your team. Shift from being a distant overseer to a leader who understands the reality of the trenches. To learn more about my keynote and training services, please contact me at josephmichelli.com/contact.
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What this episode covers
The ”hands-off” leadership model is a major risk in an era of rapid change. Discover why leaders who ”build in public” and use their own tools generate far more trust than those who hide behind corporate messaging.
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Leading From the Trenches
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