Leading Human-Centered Transformation – with Tarrah Palomino & Alexiss Abad of Papilio Collective

In this episode, Todd sits down with Tarrah Palomino and Alexiss Abad of Papilio Collective — a consulting firm helping credit unions and financial institutions navigate complexity through human-centered transformation. Together, they explore why successful change has far less to do with technology and far more to do with people. Tarrah and Alexiss share their perspective on internal champions, what motivates long-time employees, and why loyalty often comes from simply understanding human needs. They also discuss how leaders can uncover hidden strengths within their teams, illustrate the benefits of change, and build momentum by tapping into what individuals genuinely care about. If you’re leading transformation in a financial institution — or trying to unlock better alignment, performance, and culture — this conversation is packed with insights on how to help people thrive through change rather than fear it.