EPISODE · Jul 3, 2026 · 6 MIN

Leading Through AI Anxiety

from Customer Experience University - Winning Loyalty & Engagement One Customer at a Time · host Dr. Joseph A. Michelli

Only 20% of employees worldwide are engaged — and AI is about to test that fragile number. In this episode, Joseph Michelli draws on Gallup’s latest global data and a Ritz-Carlton lesson in trust to explain why AI leaks engagement before it breaks it, why your managers carry 70% of the outcome, and three moves leaders can make to turn the leak into lift.

Episode metadata supplied by the publisher feed · Published Jul 3, 2026

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Leading Through AI Anxiety

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This episode was published on July 3, 2026.

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