How to Handle Complaints Without Becoming Defensive

from Lead On Podcast · host SBC Executive Committee

On this episode of The Lead On Podcast, Jeff Iorg, president of the SBC Executive Committee, discusses how ministry leaders can respond to complaints without becoming defensive. He shares practical steps to listen well, discern valid concerns, and decide when to make changes and when to move on.

Episode metadata supplied by the publisher feed · Published Jun 1, 2026

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How to Handle Complaints Without Becoming Defensive

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