Leading Through Crisis - Transparency, Trust & Culture with Rich Schaus

What would you do if your organization faced a media firestorm, financial setbacks, and internal culture challenges—all at the same time?In this episode of Leadership Levers, Rich Schaus, Executive Director at Gospel Rescue Mission, shares his firsthand experience leading through crisis and rebuilding trust - both within his team and the broader community.Following a wave of public scrutiny from an embezzlement scandal and declining donations, Rich took a bold approach: radical transparency, direct engagement, and a commitment to culture-driven leadership.By addressing the crisis head-on - involving staff, donors, and board members in the solution process - his organization emerged stronger and more resilient. His unique approach not only resolved immediate concerns but also laid the foundation for a thriving, mission-driven culture.Rich’s story underscores the challenge of aligning an organization’s mission to the moment, expanding beyond basic staff needs to provide essential services like job training, mental health support, and addiction recovery, all aimed at empowering individuals toward stable living.With over two decades of leadership in the nonprofit sector, Rich offers invaluable insights for leaders navigating organizational change. Connect with Rich on LIWe'd love your feedback on how we can improve - send us a Text!!Seeking to align your culture, boost performance & impact your bottom line? Let’s chat - no sales, just real talk about your challenges.