Leading Under Fire

Today on the Leadership Lens Podcast we have Dr. Steen Trawick, the Chief Executive Officer and Chief Medical Officer of CHRISTUS Shreveport-Bossier Health System. Dr. Trawick started his first dual CEO/CMO position less than a year before the global pandemic hit. Then his hospital was the first in the health system and region to admit a COVID patient. So, thankfully his “can’t over-communicate” approach with his board of directors, medical staff, associates, and community was one of the many success secrets he shares. He describes the top 3 leadership challenges and the warning signs of when the organization is getting close to running off the track. To add suspense, his hospital has the highest staff turnover rate - in the entire health system - but also has the highest patient satisfaction and one of the highest associate – or employee – engagement scores. You’ll hear how that is possible. One of the many tweetable moments during the interview was when he shared his philosophy for himself and his entire organization saying, “If you can’t tell me how your job relates to patient care, we need to talk!”.