“Leading With Care: Susan Salgado on Culture, Trust & The Future of Concierge Medicine”

In this powerful episode of The Concierge Doc Podcast, Dr. Jason Littleton sits down with Susan Reilly Salgado, Ph.D.— culture strategist and co-architect of Union Square Hospitality Group’s iconic leadership framework — to unpack what it really takes to lead in the high-stakes world of concierge medicine.From emotional intelligence, to team culture, to delivering luxury-level client experiences, this conversation reveals how lessons from hospitality are reshaping private medicine.Listen in to discover:How leadership drives retention in high-value medical practicesHow to build a luxury brand experience patients can feelWhy trust and responsiveness are the ultimate differentiatorsCulture strategies used by brands like Shake Shack and USHGActionable tips for doctors evolving into elite health leadersPerfect for physicians, practice managers, and entrepreneurs building the future of healthcare.Visit Dr Jason Littleton's website:  https://www.jasonmd.com/Follow Dr Jason Littleton on Instagram and Facebook:  https://www.instagram.com/TheConciergeDocPodcastWatch Dr Jason Littleton on YouTube:  https://www.youtube.com/@TheConciergeDocPodcastDisclaimer:Access to the Information and materials contained in this podcast is at your own risk. The information contained is presented for the purpose of educating the consumer on a variety of wellness and health care topics (the “Information”). Nothing contained is intended to be instructional for medical diagnosis or treatment. The Information contained is compiled from a variety of sources. The Information should not be considered complete and not exhaustive and should not be in place of a visit or consultation with your own primary care doctor.