Leading with Emotional Intelligence

In this episode, host Jarrod A. Clabaugh, CAE, chats with Russ Webb, CAE, executive director of the Bay Area Apartment Association, about the role of emotional intelligence (EQ) in leadership. Russ shares insights on how leaders with strong EQ can build more engaged, happier, and productive teams by emphasizing self-awareness, empathetic listening, and a commitment to ongoing learning. They also explore how the COVID-19 pandemic has reshaped workplace dynamics and the growing importance of hiring for attitude and cultural alignment. This episode is sponsored by Saling Simms Associates. OSAP Observations is produced by Association Briefings.