Leading With Empathy And The Power Of Facilitation | Path To CPO | Episode 11

Join Chris Chesterman (Head of Sales, HowNow) as he speaks to Aki Friedrich, Director of Learning Experience at Superside. They discuss the importance of following your curiosity and creativity, the facilitation skills he picked up from teaching German, lessons from stepping into internal leadership roles, and much more. Book a demo of HowNow: https://hubs.la/Q01RWy9P0Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0 See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0  Running order 0:00 Intro to Aki and his career journey 5:56 Confidence from performing experiences 7:29 Lessons from teaching German 11:52 Skills from high-growth period 15:03 Lessons from a career win 17:14 Leading with empathy 20:48 The influence of learning experiences 23:11 Understanding business context 25:25 Lessons from things that didn’t go as planned 28:32 Advice to new leaders 31:18 Quickfire questions Find Aki on LinkedIn: https://www.linkedin.com/in/akifriedrich/  Find Chris on LinkedIn: https://www.linkedin.com/in/chris-chesterman/