Leading with Gusto: Hans Schatz on Mentorship, Grit, and the 1% Edge

Hospitality veteran Hans Schatz joins Cindy Hook for a candid masterclass on people-first leadership,how to build trust fast, earn followership, and create teams that deliver without drama. Hans breaks down why mentorship (not just management) accelerates careers, the “three-calls” networking rule for solving real problems, and how a disciplined 1% daily edge compounds into standout performance. He shares practical tactics for running service-driven operations, owning outcomes, removing excuses, and treating culture as a living organism, not a static org chart. They also unpack AI’s role in hospitality, where tech should streamline workflows, but never replace human judgment or guest empathy.You’ll learn:How to find (and be) the right mentor, and why it changes everythingThe playbook for being a great follower so you can become a better leaderThe 1% rule for sustainable growth and career momentumA simple framework to turn networks into solutions within three callsWhere AI helps, and where human discernment must leadPerfect for: emerging leaders, multi-unit operators, and executives scaling people-dependent organizations who want practical, no-fluff guidance they can apply on Monday morning.