Leading With Heart In The Pet Business

Send us Fan MailWe talk with Joe Dent about building and leading at scale in the pet industry, from a chance start at Pet Valu to running Everything Pets at Loyalty Brands. The conversation digs into change, mentorship, franchising systems, and creating fanatical fans by serving teams first.• early lessons from mentors who lead by example• shifting from comfort to growth mode across 1,200 stores• embracing change and using nerves as a compass• finding mentors across domains and learning in the field• leaving after 25 years and choosing culture over ego• why Loyalty Brands’ ecosystem creates compounding opportunity• the Everything Pets portfolio and service-first strategy• what makes a successful franchisee and who should avoid it• groomer-first culture that drives customer love• personal pillars of health, service, relationships, and faithCome join the fun. Check out loyaltybrands.com and the brands Zoomin Groomin, Salty Dog, Cooper Scoopers, and Hike Doggy To Reach Jordan:Email: [email protected] Youtube:https://www.youtube.com/channel/UC9ejFXH1_BjdnxG4J8u93ZwFacebook: https://www.facebook.com/jordan.edwards.7503Instagram: https://www.instagram.com/jordanfedwards/Linkedin: https://www.linkedin.com/in/jordanedwards5/Hope you find value in this. If so please provide a 5-star and drop a review.Complimentary Edwards Consulting Session: https://tidycal.com/m4j6dvm/breakthrough-strategy-session