Leading with Heart: Marjorie Dorrow on Purpose & People in LTC

In this episode of Our Purpose – The LTC Podcast, hosts Kip Kruger, James Dieter, and Chris Light sit down with Marjorie Dorrow, President and COO of Cascade Health Services, to explore what it truly means to lead with heart in the long-term care industry.From her beginnings in social work to running award-winning facilities, Marjorie shares how a simple philosophy — “Always Be Kind” (ABK) — transformed her team culture, improved retention, and strengthened resident care.She opens up about: • How kindness and hospitality shape stronger teams • The balance between business, care, and compassion • Empowering administrators and DONs to lead with trust and transparency • Lessons from mistakes, growth, and the pursuit of purpose in LTCWhether you’re a leader, clinician, or anyone passionate about people-centered care, this episode is packed with insight, inspiration, and real-world strategies to elevate your team and mission.🎧 Listen now and discover how purpose and kindness can redefine leadership in long-term care.