Leading With Intention: Engagement, Experimentation, and Community

In this episode, host Jarrod A. Clabaugh, CAE, sits down with Angela Kisskeys, president of Associations North, to explore her path into association management and the evolution of the profession over the past 15 years. Angela reflects on how member engagement has changed, the need to stay focused amid shifting expectations, and why listening to members is essential to staying relevant. The conversation highlights the importance of experimentation, adaptability, and community-building, as well as the ongoing challenge of communicating the value of association management as a career. Angela also shares thoughtful insights on leadership, personal growth, and finding balance between structure and spontaneity—both in work and in life. This episode is sponsored by Burgie MediaFusion. OSAP Observations is produced by Association Briefings.