Leading with Tough Love and Radical Candor

Open communication, clear expectations and constructive feedback are essential components of effective leadership. Through comparisons of management and parenting, Andrew Quagliata, senior lecturer of management communication at the Cornell Nolan School of Hotel Administration, outlines strategies for stronger communication in any setting during this episode of the Cornell Keynotes podcast, hosted by Chris Wofford and brought to you by eCornell.This episode covers:Interpersonal communication in the workplaceHigh caring and high expectationsPresence, responsiveness and trustRelationship-first approach to constructive criticismIndividualized supportProactive conflict managementExpectation settingPerformance reviewsLearn more in Andrew Quagliata’s online certificate programs from eCornell:Business WritingCommunications 360Persuasive CommunicationBusiness CommunicationYou can also visit Quagliata’s website to read his recent blog posts:“Tough Love”“Providing Radically Candid Feedback”“3 Ways That Being a Good Parent is Like Being a Hostage Negotiator” Follow eCornell on YouTube, Facebook, Instagram, LinkedIn, TikTok, and X.