Leading Without a Playbook w/ Stephanie Blair

Stephanie Blair, founder and CEO of Know and Flourish, shares profound insights from her experience leading sales and customer success teams across the US and UK. Her stories reveal how understanding each team member's unique motivations and adapting leadership styles across different cultural contexts can transform team performance.🎙️ Guest: Stephanie Blair 📣 Find Stephanie: LinkedIn: https://www.linkedin.com/in/blairstephanie/ Know & Flourish: https://www.knowandflourish.com/ Substack: https://knowandflourish.substack.com/ 🔥 Topics Covered: 🟣 Why career strategy matters just as much as customer strategy 🟣 The underestimated leadership skills every CSM should be developing 🟣 How to align personal growth with company growth without burning out 🟣 The importance of intentionality in career moves and leadership development 🟣 Why influencing up is critical for CSMs who want to lead with impact 🟣 The role of vulnerability and connection in effective leadership (inspired by Brené Brown)📚 Resources & Mentions:The Five Dysfunctions of a Team – Patrick Lencioni - https://amzn.to/3VICoSTThe Myth of the Nice Girl – Fran Hauser - https://amzn.to/4gM8bfaRadical Candor – Kim Scott - https://amzn.to/46ESMsA 🌐 Website https://www.joedoestechtouch.com/📰 Subscribe to the JDTT Newsletter –  Get raw insights, no-fluff frameworks, and tech touch tactics straight to your inbox: https://www.joedoestechtouch.com/jdttnewsletter 🎙️ Be a Guest on the Podcast Have a CS horror story or digital-first strategy worth sharing? Submit to be a guest:https://www.joedoestechtouch.com/podcast 🔗 Connect with Joe on LinkedIn https://www.linkedin.com/in/josephdigrande📺 Watch Full Episodes on YouTube: https://www.youtube.com/channel/UCaH58ojbaWym4ej_PedQ4Fw_______________________________Tools:Logitech Creators Blue Yeti USB Microphone: https://amzn.to/4nHOFDNLogitech Brio 4K Webcam: https://amzn.to/3GtKsmxSony WH-1000XM4 Noise Cancelling Wireless Headphones: https://amzn.to/44Q0xv4Apple 2024 MacBook Pro Laptop: https://amzn.to/4lH6u3W