Lean: A Combination of "Why?" and "Why Not?"

http://www.leanblog.org/audio281 When we have really sticky, complicated problems (like the widespread healthcare patient safety and quality problems), I think it's interesting to think about problems in the following terms... for a particular problem, which is true? It can't be solved (in general) That organization can't solve it (don't know how?) They won't solve it They don't need to solve it When we look at patient safety, there are many examples that show improvement is possible. So, it comes down to a question of "can't, won't, or don't need to?"