Learning a second language is 10 times harder than any telemarketing call. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.

Christina Canters: You are really ha people then feel seen, they feel heard, they feel like they matter. And that sounds exactly what you are able to do through the way that you communicate with others. Richard Blank: Sure. And in their first day when they come to work, I let 'em know that learning a second language is 10 times harder than anything.I'll put them on, I'll give 'em all their resource. and I'll support you a hundred percent. And before we go into the training room, why don't we go play some pinball for 20 minutes and go ? And so we start with dessert first. And so I've seen individuals on their first day instead of just absorbing, now they're contributing.I really do see that sort of momentum and breakthrough very fast. Christina Canters: Wait, can you dive a little bit more into that? So when you say you have dessert first. What exactly are your team doing on the first day? Is it the playing the pinball? Richard Blank: Of course. Before even the training class , Christina Canters: so everyone, so it's basically having fun.So it's having fun building culture before they've even watched the first onboarding video, my https://costaricascallcenter.com/en/outbound-bpo-campaigns/https://youtu.be/Wl_tS1ielGg Hosted on Acast. See acast.com/privacy for more information.