EPISODE · Feb 11, 2020 · 27 MIN
LearnX - Aggressive Customer Virtual Reality (VR) with Jake Phillips, Matt Proud and James Crosby
from Learning While Working Podcast · host Robin Petterd
This is the next in the series of podcasts from LearnX. The interview is with Jake Phillips, Senior Manager, People Capability, ANZ Bank NZ and Matt Proud and James Crosby from Immersive Solutions. The interview focus is a project where ANZ New Zealand has been using virtual reality to simulate interactions with an aggressive customer.The conversation focuses on the learning experience not on technology. One of the issues with face-to-face learning is often it’s talking about an experience, not having an experience. Using virtual reality in face-to-face sessions, as talked about in the podcast, means an actual experiential element is added to enhance the learning experience.Useful links from the podcastFind out more about Jake PhillipsFind out more about Immersive SolutionsFind out more about about LearnX
What this episode covers
This is the next in a series of podcasts from LearnX. The interview is with Jake Phillips, Senior Manager, People Capability, ANZ Bank NZ and Matt Proud and James Crosby from Immersive Solutions. The interview focus is a project where ANZ New Zealand has been using virtual reality to simulate interactions with an aggressive customer
NOW PLAYING
LearnX - Aggressive Customer Virtual Reality (VR) with Jake Phillips, Matt Proud and James Crosby
No transcript for this episode yet
Similar Episodes
Mar 26, 2026 ·1m
Jan 2, 2026 ·47m
Dec 21, 2025 ·46m