Legal Tech Deciphered Trust, Truth and Hallucinations: The Misdiagnosis Effect

In this episode, we unpack the growing "Misdiagnosis Effect" in the age of GenAI, where organisations often focus on the technology they think they need rather than the problem they are trying to solve. Casey Ballard (Head of Strategic Applications, UK, US & EMEA), Suzanne Cowan (Head of Corporate & Construction, UK & EMEA) and Uchi Jayawardhena (Head of Data Analytics) explore why successful transformation starts with the problem, not the technology. Drawing on real client conversations and delivery experience, they discuss the value of navigating the often messy discovery process, balancing people, process, technology and data, and choosing the right solution rather than defaulting to GenAI. They also examine the challenges of consistency, governance and repeatability, highlighting why workflow redesign and automation can often deliver greater value than AI alone.