EPISODE · Dec 18, 2021 · 49 MIN
LEGO Surprise and Delight
from The Focus Group · host Bleav + The Focus Group
Shop Talk highlights a smart customer service rep at LEGO who executed a “surprise and delight” tactic that did not cost the company anything, but garnered loyalty for life. Alan Freed, born December 15, in 1921 is our Business Birthday. He became internationally known for promoting African-American rhythm and blues music on the radio in the United States and Europe under the name of rock and roll. Caught My Eye looks at a man who slipped and ended up with a mortar shell in his rectum due to the fall and a Swiss assisted suicide pod. We’re all business. Except when we’re not.Apple Podcasts: apple.co/1WwDBrCSpotify: spoti.fi/2pC19B1iHeart Radio: bit.ly/2n0Z7H1Tunein: bit.ly/1SE3NMbStitcher: bit.ly/1N97ZquGoogle Podcasts: bit.ly/1pQTcVWPandora: pdora.co/2pEfctjYouTube: bit.ly/1spAF5aAlso follow Tim and John on:Facebook: www.facebook.com/focusgroupradioTwitter: www.twitter.com/focusgroupradioInstagram: www.instagram.com/focusgroupradio Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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Shop Talk highlights a smart customer service rep at LEGO who executed a “surprise and delight” tactic that did not cost the company anything, but garnered loyalty for life. Alan Freed, born December 15, in 1921 is our Business Birthday. He became internationally known for promoting African-American rhythm and blues music on the radio in the United States and Europe under the name of rock and roll. Caught My Eye looks at a man who slipped and ended up with a mortar shell in his rectum due to the fall and a Swiss assisted suicide pod. We’re all business. Except when we’re not.
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LEGO Surprise and Delight
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