Lenovo Work Reborn: Balancing Automation and People Skills with Johannes Winkler

Johannes Winkler, Head of Workplace at REWE International, shares why near zero-touch IT can boost efficiency and keep employees focused—yet warns against losing the valuable human connection between users and support teams. He discusses how automation can handle routine issues while still creating opportunities for meaningful interaction, and why strong change management and people skills are crucial for technology adoption in a retail-driven, non-IT-centric workforce.🔮 📍 Download your copy of Work Reborn at: https://www.lenovo.com/us/en/solutions/digital-workplace/work-reborn/workplace-transformation/ 🎧 Tune in and subscribe to our Work Reborn Podcast Series to hear more from thought leaders on how they are tackling workplace transformation