Lessons From 70 Implementations: What We Know About Making Process Work

In this first episode of Working Process, Liam O'Neill and Sam Lewis introduce themselves and explain how bpmd evolved from a three-person startup operating out of a Surrey attic with a single client, into a specialist transformation partner working with global organisations including Sony and the BBC.This is a candid conversation about what it actually takes to make process and transformation work land as real business change, not just activity.They discuss:How bpmd found its identity after years of muddling through general project workWhy they moved away from preaching process toward asking better questionsWhat they call the process migration trap and why moving 2,000 models into a new tool rarely adds valueHow data analysis has become central to the work, and why accessibility is no longer the bottleneckThe reality of change fatigue in large organisations and how a multidisciplinary change maker function can fix itWhy adoption is consistently the harder problem, not the technologyHow they helped Lego's process team go from lacking purpose to being pivotal in one of the group's biggest ever internal transformationsWhere AI fits in, and why strong process context is becoming more critical, not lessThis is an honest and grounded conversation about what good transformation work actually looks like from the inside.If you lead process, transformation, IT, enterprise architecture, data or operations and you are accountable for turning strategy into execution, this episode is for you.Host: Liam O'Neill, Managing Director at bpmdHost: Sam Lewis, Director at bpmd