Lessons from Empathy Decathlon Ft. Shelton Davis Purpose...

What this episode covers

Watch this episode to hear a UX designer explain why he’s committed to nurturing a society where empathy takes centre stage. Shelton Davis is the founder & CEO of The Empathy Lab and Empathy Decathlon.® In this episode, he explains why empathy is imperative to innovation, and describes his 10-step empathy framework designed to help individuals, teams, and organizations better utilize empathy through layered skill practice. 00:00 Preview 00:39 Introduction 00:56 About Shelton Davis 02:38 Shelton’s backstory that led him to empathy 04:22 A common empathy myth: understanding does not mean agreement 06:30 ChatGPT’s definition of empathy 07:18 Shelton’s definition of empathy 08:55 How to incorporate empathy into UX design 12:33 The role of empathy in innovation 15:05 The Empathy Decathlon®: A 10 step program 18:00 Step 1: Energy 19:34 Step 2: Baggage 21:15 Step 3: Self-Awareness 22:33 Step 4: Inventory 23:04 Step 5: Hearing 23:54 The importance of slowing down 32:05 Step 6: Responding 36:50 What prevents us from listening, responding, and connecting with one another? 39:47 Step 7: Asking 41:41 Step 8: Meaning 42:47 Step 9: Feedback 45:17 How to practise feedback at home 48:46 Step 10: Lead 51:42 Shelton Davis’s Purposeful Empathy Story CONNECT WITH ANITA ✩ Email [email protected] ✩ Website https://www.anitanowak.com ✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA ✩ LinkedIn anitanowak ✩ Instagram https://tinyurl.com/anitanowakinstagram ✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast CONNECT WITH SHELTON ✩ empathylab.io SHOW NOTES ✩ Where to buy Empathy Lab swag ✩ Empathy Decathlon Video edited by David Tsvariani

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Frequently Asked Questions

How long is this episode of Purposeful Empathy with Anita Nowak?

This episode is 55 minutes long.

When was this Purposeful Empathy with Anita Nowak episode published?

This episode was published on September 19, 2024.

What is this episode about?

Watch this episode to hear a UX designer explain why he’s committed to nurturing a society where empathy takes centre stage. Shelton Davis is the founder & CEO of The Empathy Lab and Empathy Decathlon.® In this episode, he explains why empathy is...

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