Lessons from Empathy Decathlon Ft. Shelton Davis Purposeful Empathy Hosted by Anita Nowak

Watch this episode to hear a UX designer explain why he’s committed to nurturing a society where empathy takes centre stage. Shelton Davis is the founder & CEO of The Empathy Lab and Empathy Decathlon.® In this episode, he explains why empathy is imperative to innovation, and describes his 10-step empathy framework designed to help individuals, teams, and organizations better utilize empathy through layered skill practice.  00:00 Preview 00:39 Introduction  00:56 About Shelton Davis 02:38 Shelton’s backstory that led him to empathy  04:22 A common empathy myth: understanding does not mean agreement 06:30 ChatGPT’s definition of empathy  07:18 Shelton’s definition of empathy  08:55 How to incorporate empathy into UX design 12:33 The role of empathy in innovation  15:05 The Empathy Decathlon®: A 10 step program  18:00 Step 1: Energy  19:34 Step 2: Baggage  21:15 Step 3: Self-Awareness  22:33 Step 4: Inventory  23:04 Step 5: Hearing 23:54 The importance of slowing down 32:05 Step 6: Responding  36:50 What prevents us from listening, responding, and connecting with one another?  39:47 Step 7: Asking 41:41 Step 8: Meaning  42:47 Step 9: Feedback  45:17 How to practise feedback at home 48:46 Step 10: Lead   51:42 Shelton Davis’s Purposeful Empathy Story  CONNECT WITH ANITA ✩ Email [email protected]  ✩ Website https://www.anitanowak.com ✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA ✩ LinkedIn anitanowak ✩ Instagram https://tinyurl.com/anitanowakinstagram ✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast CONNECT WITH SHELTON ✩ empathylab.io SHOW NOTES ✩ Where to buy Empathy Lab swag ✩ Empathy Decathlon  Video edited by David Tsvariani