Optimizing Consumer Trust in Compliance with Jill Cusack (Ep. 6)

In this episode, we learn from Jill Cusack about her journey as a compliance professional. She shares common challenges faced in the field and gives valuable advice for those just starting out.Jill describes the challenge of working between two worlds: helping consumers understand what is happening with their data and helping business and technology teams understand how new products and practices affect transparency, choice, and trust. She also shares the importance of humility in compliance work. Rather than always trying to be the immediate “yes or no” expert, Jill emphasizes the value of saying “I don’t know,” looking deeper, and collaborating with others to reach the right answer.What is covered:Privacy compliance requires translation between legal, technical, and consumer perspectivesWhen a data practice feels invasive, creepy, or out of control, it likely needs to be questioned or rethoughtHumility is a core strength in compliance work, including being willing to say “I don’t know” and research the right answerCollaboration across legal, compliance, IT, and business teams leads to better privacy outcomesViewing privacy issues through the eyes of a consumer or non-expert family member reveals gaps in transparency and communicationReal-world consumer touchpoints should guide how organizations design notices, choices, and data handling practicesPrivacy is an evolving, emerging field, so continuous learning and adaptation are essentialEffective privacy professionals balance regulatory requirements with practical implementation in complex, regulated industriesEmpathy and clear communication help build consumer trust around data use and protectionIf you enjoy this conversation, make sure to subscribe to Compliance Chronicles in your favorite podcast app and follow the show so you don’t miss future episodes on privacy, AI, internal audit, and real‑world compliance leadership.