Lessons from the Restaurant Industry

Alexi Cashen is the CEO of Elenteny Imports, a multifaceted logistics company dedicated to growing their partners' businesses in the wine, beer, and spirits industry. Alexi is fondly called the 'Chief Executive Optimist' – spreading the gospel of empathetic customer service, sales panache, and meticulous operations. She scours ideas and drives home solutions, strategy and above all else – positivity! In this episode… What does it take to maintain a high level of customer service? How do you read customers' needs to better serve them? For Alexi Cashen, it's about putting in the work to find the right communication balance. In a fast-paced work environment like the restaurant and bar industry, you can't afford to slack as a service provider that's why you need to understand how to deal with human expectations even if you are in the B2B sector. In this episode, Alexi talks about her transition from the restaurant and bar industry and the transferable customer service skills she now uses to run her logistics company. It is how she's able to maintain high-level lines of communication with her partners. Alexi also talks about how she trains her team to operate at that same level. Stay tuned to this insightful episode on customer service lessons inspired by the restaurant industry.