Lessons learned from the pandemic

A new report from Fair4All Finance highlights the positive impact of the customer support banks provided during the pandemic and calls for some measures to be re-introduced or modified to help people navigate the rising cost of living. In research conducted with Lloyds Banking Group, NatWest Group and Yorkshire Building Society, Fair4All Finance looked at the response of major banks and building societies during Covid-19. The aim was to understand the impact of support measures like payment holidays and interest-free overdrafts on customers and the financial institutions themselves. The research found that many of the lessons learned can support financial institutions in the way they treat their customers and help people in vulnerable circumstances weather current and future financial storms.Guests:Sacha Romanovitch OBE, CEO of Fair4All FinanceCatherine Rutter, group ambassador for Yorkshire and The Humber, director group customer inclusion at Lloyds Banking GroupThe Banker has been a trusted source of global banking information since 1926, subscribe now to get expert news, opinion and insight into the banking industry. Hosted on Acast. See acast.com/privacy for more information.