Lessons on Product, Pricing, and Trust: Insights from ServiceNow | Decoding AI

GenAI is growing rapidly, evolving from a mere tool into an intelligent partner that empowers businesses to scale with greater speed and efficiency. In Episode 2 of our Decoding AI series, Vishwesh Pai, Senior Director of Product Management for AI Platform at ServiceNow, and Anagh Prasad, Investor at Accel dive into how large companies are navigating the opportunities in enterprise software, especially with the rise of generative AI. Vishwesh reflects on his journey from leading AI initiatives at Amazon Alexa to spearheading AI development at ServiceNow, where he leads the company’s efforts from India. Vishwesh discusses how ServiceNow leverages generative AI to enhance customer productivity and agility while addressing legal, ethical, and security concerns. He emphasizes the company’s focus on AI safety and trust, which are critical in the enterprise space. According to him, generative AI presents a “golden opportunity” for ServiceNow to deliver more value to its customers and accelerate product development. Listen to this conversation for deeper insights into how large companies like ServiceNow are navigating the AI revolution and the challenges and opportunities for startups in the AI space.