Let them Cancel and Don't Make Excuses

In this episode of Business Brain, Dave Hamilton kicks things off by sharing a standout customer service experience with FMPHost, a FileMaker Pro hosting company. After years of reliable service, Dave moved his FileMaker database to a self-hosted Docker container to save costs and consolidate resources. He praised FMPHost for making cancellation incredibly easy—a rarity that left a lasting positive impression and serves as a business lesson: making it easy for customers to cancel builds long-term goodwill and trust. Shannon and Dave then dig into the logistics of sharing FileMaker solutions with clients. Shannon wants to provide a custom database to help resellers manage inventory and profits. They explore FileMaker Cloud’s licensing model, noting it’s not cheap but may be viable if clients purchase their own licenses. The conversation evolves into an impromptu endorsement of FileMaker’s power and flexibility as a bespoke business solution. The episode closes with Shannon’s quote of the week—“Make adjustments, not excuses”—which sparks the idea to launch a Business Brain print-on-demand merch store featuring podcast catchphrases. The duo also crowdsource tips from listeners on how to better recover from time away, with Shannon seeking advice on managing his calendar and inbox after a 12-day vacation. As always, they wrap with appreciation for the audience and a reminder to keep living the charmed life. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #654 for Wednesday, June 4th, 2025 June 4th: Shopping Cart Day 00:01:12 FMPHost made our FileMaker Server Hosting cancellation simpler than ever! 00:06:55 Building and Sharing FileMaker Databases 00:12:43 SPONSOR: SelectQuote — Get the right life insurance for YOU, for LESS, at selectquote.com/businessbrain. 00:14:18 SPONSOR: Square. Get up to $200 off Square hardware when you sign up at square.com/go/brain  #squarepod #ad 00:15:55 Make Adjustments, Not Excuses 00:19:46 Tips for digging out after being away? 00:21:41 Business Brain 654 Outtro Review Business Brain Subscribe to the show [email protected] Call/Text: (567) 274-6977 X/Twitter: @ShannonJean & @DaveHamilton, & @BizBrainShow LinkedIn: Shannon Jean, Dave Hamilton, & Business Brain Facebook: Dave Hamilton, Shannon Jean, & Business Brain The post Let them Cancel and Don’t Make Excuses – Business Brain 654 appeared first on Business Brain - The Entrepreneurs' Podcast.