Level Up Podcast, Episode 8: "Behind the Scenes with Sarah & Stephanie"

Level Up Podcast, Episode 8: "Behind the Scenes with Sarah & Stephanie"****Description:** Welcome back to the Level Up podcast! 🎙 In this episode, hosts Niall and David Barker are joined by two amazing guests from the New York team, **Stephanie Marano** (Manager of Vehicle Production) and **Sarah** (Supervisor of Client Relations). They dive deep into the intricate processes that keep the vehicle production and delivery operations running smoothly across the United States.**Highlights of This Episode:**- **Meet the Team (0:00)**: Stephanie and Sarah introduce themselves and share insights about their teams and the responsibilities that make the magic happen.- **Navigating State Laws & Delivery Challenges (1:00)**: Learn about the complexities of working with all 50 states, including unique registration and delivery challenges.- **The Importance of Communication (2:00)**: Stephanie and Sarah explain the pivotal role of clear communication with clients and field agents.- **Direct Ship vs. Plant Hold (13:00)**: A look into the logistics behind direct shipping and plant holding, including the scenarios that determine each approach.- **Managing Expectations & Production Delays (16:00)**: Stephanie discusses the reality of production delays, from factory issues to transportation hiccups, and how the team manages customer expectations.- **Handling Paperwork & DMV Hurdles (27:00)**: The intricacies of coordinating with DMVs and the importance of accuracy in vehicle documentation.- **Making Delivery Day Special (39:00)**: Sarah and Stephanie share some heartwarming customer stories and the satisfaction of delivering vehicles flawlessly.**Takeaways:**- **Pay in Full & Lead Times**: One major takeaway is the importance of vehicles being paid in full 10 business days before the desired delivery date.- **Questions for Part Two**: Stephanie and Sarah look forward to a possible follow-up episode! Send your questions for them to **[email protected]**.**Stay Connected**: If you enjoyed this episode, don’t forget to like, subscribe, and hit the notification bell for more insightful episodes!📧 **Submit Your Questions**: [email protected] 👍 **Like, Subscribe, & Share**: Stay tuned for Episode 9!