Leverage AI To Stop Losing Customers - Laurent Cohen and Lily Patrascu

Multimillionaire Entrepreneur Shares How To Leverage AI To Stop Losing Customers - Laurent Cohen and Lily Patrascu Laurent Cohen is a tech entrepreneur, AI strategist, and founder/operator with over 30 years of experience in e-commerce, SaaS, and artificial intelligence. He explains that businesses often lose customers before even speaking to them due to missed calls, slow response times, and limited human capacity to handle multiple inquiries. Laurent highlights that small businesses frequently operate in reactive mode, making it difficult to scale communication while maintaining service quality. He emphasizes that AI voice receptionists can handle 50 to 100 calls simultaneously, eliminating missed opportunities and improving both speed and consistency. Laurent shows that automating calls can recover dozens of hours per month, allowing business owners to focus on growth, strategy, and higher-value tasks. Ultimately, he believes AI levels the playing field by enabling 24/7, multilingual, human-like customer interactions without increasing operational complexity. About The Guest Laurent Cohen is a founder and operator who's spent three decades building businesses in e-commerce, SaaS, and AI. Today, he's the founder of GetOblic, where he's rethinking local discovery by embedding plug-and-play AI voice receptionists directly into a global business directory. He's passionate about building systems that scale without adding operational complexity. For More Info About Laurent Cohen, visit: linkedin.com/in/laurent-cohen-usa?originalSubdomain=fr Timestamp 00:00 Why Businesses Keep Losing Customers Without Realizing It 02:25 Meet Laurent Cohen & His Customer Retention Expertise 05:15 The Turning Point That Changed His Approach 08:05 Why Customer Churn Happens (And Is Often Ignored) 10:55 Understanding Customer Behavior Through Data 13:45 How AI Predicts Customer Drop-Off 16:35 Identifying High-Risk Customers Early 19:25 Personalization That Keeps Customers Engaged 22:10 Using AI to Improve Customer Experience 24:50 Retention vs Acquisition — Where the Real Profit Is 27:30 Common Mistakes That Drive Customers Away 30:10 Building Systems to Reduce Churn 32:50 Automating Customer Engagement With AI 35:30 Measuring Retention & Lifetime Value 38:10 Real Examples of AI Improving Retention 41:00 Advice for Businesses Wanting to Keep More Customers 44:20 Final Insights & Key Takeaways About The Host Lily Patrascu is an ultra-creative book publisher and personal brand strategist for thought leaders, CEOs, luxury influencers. As an influencer, bestselling author, copywriter, global speaker, she supports busy entrepreneurs to find their message and share it with millions of people. Feel free to connect with me or find out more about my book publishing/influential entrepreneur events/speaking/ projects here: https://linktr.ee/lilypatrascu & www.lily.global I am launching a few collaborative books: on property wealth strategies, confidence, millionaire secrets, health tools, AI, and seeking influencers with large communities to promote their expertise with the books. I can help you write/ghostwrite and publish your books in 90 days. Message me (Lily) on +447557351222 to collaborate. If you want to be featured on this podcast, and you're a successful entrepreneur able to share about how you grew your company, book your spot here: www.lily.global/podcast #AI #Entrepreneurship #CustomerRetention #BusinessGrowth #Automation #AIMarketing #LeadGeneration #DigitalStrategy #TechInnovation #StartupSuccess - *********************************************************** Getting featured is free. 🎧 Listening is free. But creating this podcast takes time, energy, and resources. If you’d like to support Lily’s mission to inspire people worldwide, contribute here: https://support.lily.global/e/aisuperwomanpodcast Your support keeps the AI Superwoman Podcast alive and growing. *********************************************************** IMPORTANT: Earnings and Legal Disclaimers We don’t believe in get-rich-quick programs or guarantees of specific outcomes. We believe in hard work, adding value, and serving others, and our programs are designed to help you achieve those goals. As stated by law, we cannot and do not make any guarantees regarding your ability to achieve financial results, earn money, or improve your health using our ideas, information, programs, or strategies. Your success depends on your own efforts, skills, and circumstances, which are beyond our control. We are here to support you by sharing our strategies to help you progress, but nothing on this page, any of our websites, videos, marketing materials, or in our emails constitutes a promise or guarantee of future earnings, financial outcomes, or health improvements. Any financial or health-related examples, estimates, projections, or past results referenced are for illustrative purposes only and reflect the views of the hosts and guests. They should not be considered as exact, actual, or assured results. If you have any questions, please contact us at [email protected]. AI Superwoman Podcast with Lily Patrascu is your go-to source for mastering the power of AI to elevate productivity, creativity, and personal success. Designed for everyone from beginners to tech-savvy pros, this podcast breaks down the latest AI tools, making them simple, accessible, and effective. Each episode dives into hands-on tutorials and expert insights on topics like writing hacks, streamlined video creation, productivity tips, and copyrighting essentials.