Leveraging ITSM Beyond IT

IT Services Management (ITSM) started as a set of best practices to deliver better IT. However, the execution touches almost every area of business. Isn't it time that we exploit ITSM's potential beyond IT? Guest 1: David Cannon, President, itSMF USA Board. Co-author, Service Operation book for ITIL v3. ITSM Practice Principal, HP Guest Bio: https://www.ciotalknetwork.com/contributor/david-cannon/ Guest 2: John Foley, Director — IT Governance, Alcatel-Lucent Guest Bio: https://www.ciotalknetwork.com/contributor/john-foley/ More on this Episode: https://www.ciotalknetwork.com/leveraging-itsm-beyond-it/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/