Leveraging tools & methodologies for problem solving & planning across Australia's leading business service specialist with Quinton Whitehead.

What does it take to drive continuous improvement in an organisation? James Mason talks to Quinton Whitehead, Manager – Business Improvement about using Mindshop tools and processes at AG Coombs, Australia's leading specialist provider of building services.  There are numerous challenges for an organisation with over 1000 employees to successfully drive change. Quinton reveals what tools, processes and approaches he has taken to create a company-wide, consistent approach, overcoming change fatigue and creating a culture that embraces continuous improvement.  Listen in for insights on successful blended learning ideas, shifts in change management from AI, and how to coach and facilitate successfully for quality improvement and change success.