LFTB | Our client experience expert sharing her best advices

Nobody wakes up one morning and decides to treat their clients like a transaction... it happens slowly, quietly, until the magic that built your business is simply gone!In this episode of Upgrade, I sit down with Monica, client experience specialist and one of the experts inside the CocoSpark team. We dig into the exact moment a brand starts losing its soul as it grows, and why, in luxury especially, the product alone will never be enough.If you want clients who feel something real and would never think of going anywhere else, you are going to take a lot from this one!Work with our team: https://cocospark.com/applyDiscover CocoSpark: https://cocospark.com