Liam Bolger: 'ground handling is how passengers experience your brand so why are we overlooking it?'- reflections on a 36 year career at London Luton Airport

Liam Bolger is hanging up his Hi-Vis as Head of Airfield Operations at London Luton Airport this month. Max catches up with an industry pioneer whose ground handling firsts include implementing IGOM, GSE Pooling and the London Luton Safety Stack. Liam gives his view on why 1 week's training is inadequate for operatives entering the hazardous ramp environment and the critical importance of the team over individual protagonists when it comes to honing your airfield operations.See omnystudio.com/listener for privacy information.