Liberty’s Ryan Switala on the technologies making life insurance more accessible in South Africa

In this What’s Next with Aki Anastasiou interview, Ryan Switala discusses the technologies Liberty is using to improve its life insurance products. Switala is the Head of Simple Life Solutions at Liberty and has worked at the company for 18 years — beginning as an Actuarial Specialist in 2006. He then held several notable positions at Liberty before being appointed to his current role — including Head of Risk for Product Development, Actuarial Consultant for Group Reinsurance, and Chief Specialist for Partner Integration. In this What’s Next interview, Switala discusses how Liberty’s digital transformation strategy is helping make life insurance more accessible to its clients. He unpacks the powerful technologies that are being used to streamline the customer journey and make life insurance easier to understand for the average South African. Switala then expands on Liberty’s use of AI and machine learning to deliver ever-evolving, highly personalised client experiences. He concludes the interview by sharing the most exciting digital innovations that Liberty plans to incorporate into its life insurance offerings.